Join Us

About the job:
We are looking for a well-organized and responsible Customer/Tech Support Specialist. This person will work in a small team with the guidance of senior colleagues to deliver quality and timely service by the execution of best practices of the industry.

Main responsibilities:
1) Daily support operations within a small team of 2-5 people
2) Following the best practices of tech/customer support, i.e., management of queries, tech onboarding & further support of new customers, effective communication, performance review, optimisation of customer experience, etc.
3) Conducting deep troubleshooting of complex issues, collaborating with other departments, and utilizing multiple systems and practices.
4) Participating in the development of manuals and algorithms for handling various issues.
5) Effective management of internal tech-related queries.
6) Standard working hours with a mix of morning and midday shifts
7) Reporting to the Team Lead

We expect ideal candidate to have the following qualifications and skills:
1) Basic understanding of how REST APIs and webhooks work (e.g., how to send/receive requests).
2) General knowledge of web development and how different services communicate with each other.
3) Clear and effective communication skills (written and verbal) - Russian and English.
4) Strong attention to detail and ability to get to the root of a problem.
5) Reliable, well-organized, and responsible.
6) Customer-focused mindset and willingness to help.
7) At least 1 year of experience in customer or technical support.
8) Motivation to learn and grow in the fintech space.

Advantages:
1) Strong understanding of REST API design and webhook mechanisms.
2) Hands-on experience with building or integrating APIs for web apps or clients.
3) Familiarity with hosting environments, basic infrastructure, and deployment processes.
4) Experience analyzing logs and debugging issues using log data.
5) Ability to write and understand basic SQL queries.

What we offer you:
1) Office with parking located in the business district of Riga;
2) A competitive salary with benefits (1500 -2300 EUR gross);
3) Health insurance (after probation period);
4) Professional education support (after probation period);
5) Career opportunities for senior roles in one of the key business teams in a rapidly developing industry.
6) Other feel-good benefits (language courses, regular team building events and etc.)